Why did I receive a reminder without an original invoice?

Infomedics will never send you a first reminder or second reminder (with added costs), without sending you an original invoice by e-mail or post first.

Digital invoice by e-mail
If you receive your invoices by e-mail, the original invoice may have ended up in your spam folder. Tip: add the e-mail address rekening@infomedics.nl to your list of safe senders. The next invoice will arrive in your regular inbox.

Paper invoice by post
If you receive your invoices by post, we recommend that you download the PostNL app. In this app you can see which items are on their way to you. Unfortunately, Infomedics cannot see why you have not received an invoice, because there is no tracking system on letters. If you have any questions or comments about postal delivery, please contact PostNL.