I have paid the invoice. Why did I receive a reminder?

You have 30 days to pay the original invoice. If we do not receive the amount before the due date, you will receive a reminder.

In some cases, it is possible that the reminder was already sent out when you made the payment. It takes approximately 3 business days to process your payment.

If you would like to know whether your payment has been processed, then please enter the 14-digit payment reference (betalingskenmerk) in the invoice checker below.


If the invoice checker states that your invoice has not been paid, you can contact us through our digital assistent Ella.

Payment plan
Did you receive a reminder while you had an ongoing payment plan? Then your payment plan was automatically stopped. This happens when we do not receive a payment before the due date.